What is covered by warranty?
We are committed to providing high-quality, handcrafted jewelry made to last. We are confident in the quality of our products, which is why we offer a two-year warranty from the date you receive your order for defects or issues resulting from the workmanship of the jewelry. Our warranty does not cover lost items, normal wear and tear, including scratches, tarnishing, or fading of metals and gemstones, damage caused by improper care, such as exposure to chemicals, water, or excessive force, or any modification to your product done by a third party outside of Mejuri.
How do I submit a warranty claim?
To submit your warranty claim, Reach out to us by email or give us a call using the contact details below:
- Customer Service numbers: +965 1820012
- Email Address: help@cs.alyasra.com
Important:
By submitting a warranty claim, you acknowledge and agree to the following terms:
* Return of Impacted Product: If your warranty submission is accepted, you must send the impacted product to us for quality assurance review and testing.
* If the item is in stock, and your warranty submission is approved, you will receive a replacement of the same item.
* If the item is not in stock due to inventory limitations or discontinuation, you will be issued a store credit equivalent to the purchase price of the original item.
* Third-party vendor: Items purchased through a third-party vendor (outside of Mejuri.com (http://Mejuri.com) and/or Mejuri stores or pop-ups) may be subject to a different warranty policy. Please check the details from where the item was purchased.
* Third-party services: Leveraging a third party repair service will void Mejuri’s warranty. Mejuri does not accept warranty claims with post-purchase modifications.
* Promotional products: Items received from a promotion or campaign may be excluded from our warranty policy.